Refund & Donation Policy.

The policy in full

1. General policy

Sanatan Kutumb Foundation ("SKF") is a public charitable trust registered under the Indian Trusts Act 1882 (Reg. No. 903/2025, Greater Noida). All donations are voluntary contributions to a registered Trust and are therefore subject to the following policy, which is consistent with standard practice for Indian charitable organisations and guidelines issued by the Income Tax Department.

Because donations fund active field programmes (education, healthcare, livelihood) that deploy funds within two weeks of receipt, refunds are generally not possible once funds have been deployed. However, SKF handles all genuine error cases fairly and swiftly.

2. Eligible refund scenarios

3. How to request a refund

To request a refund, write to sanatani@sanatankutumb.com with the subject line "Refund Request — [your transaction reference]". Include:

• Your full name and the email address you gave us when you donated.
• Your UPI transaction reference — the UTR / transaction ID shown in your UPI app (PhonePe, GPay, Paytm or your bank app) or on your bank statement.
• Date and amount of the transaction.
• Reason for the refund request.
• Bank account or UPI ID for the refund (if different from the account the payment came from).

We aim to acknowledge all refund requests within 2 working days and resolve eligible cases within 7 working days.

4. Refund process and timelines

Approved refunds are processed via the original payment method where possible:

• UPI (INR): Refund returned to the UPI ID or bank account the payment came from, within 5–7 banking days after approval.
• Bank transfer: Where original method is unavailable, NEFT/RTGS transfer within 10 working days.

SKF does not operate a payment gateway, so no gateway processing fee is deducted from an approved refund.

5. Tax receipts and 80G

All donations of ₹500 and above receive an acknowledgement receipt via email within 48 hours of payment confirmation. Once SKF's 80G registration is approved (currently in process with the Income Tax Department), donors will receive Form 10BE for 50% tax deduction under Section 80G of the Income Tax Act 1961.

We will proactively notify all donors who have donated since August 2025 when 80G is approved, and issue Form 10BE for all eligible past donations retroactively, as permitted by law.

Note: if a donation is refunded, any associated 80G receipt or Form 10BE will be cancelled and must be returned or destroyed. SKF will inform the Income Tax Department of the cancellation as required.

6. Recurring donations

SKF does not currently offer recurring / subscription donation functionality. All donations are one-time. If recurring billing appears on your statement, please contact us immediately — it is an error and will be refunded in full.

7. International donations

SKF cannot accept foreign contributions. Under the Foreign Contribution (Regulation) Act 2010, an Indian trust may accept a contribution from a foreign source only once it holds FCRA registration. SKF does not hold FCRA registration — this is targeted for Phase 03 (2028–30). Until it is granted, donations are accepted in Indian rupees only, by UPI, and no foreign-currency payment route is offered. If a foreign-source contribution reaches the Trust in error, it will be returned to the sender.

International supporters can still help without sending funds — share our monthly field reports, introduce us to an Indian donor or a CSR programme, or offer your skills as a volunteer. Write to sanatani@sanatankutumb.com or start at Join Us.

8. Pillar-specific donations

When you designate a donation to a specific pillar (e.g., Education, Healthcare), SKF makes best efforts to deploy those funds to that pillar. However, as an early-stage Trust with limited operational reserves, in exceptional circumstances we may re-allocate funds internally to cover emergency programme needs. In such cases, we will notify affected donors in the next monthly report and provide a credit preference for their next donation. This is consistent with our mandate under the Trust Deed.

9. Fraud prevention

SKF does not use a payment gateway, so no automated gateway fraud screening applies to your donation — a UPI transfer reaches the Trust's bank account directly. If a payment of yours is queried, or cannot be matched to a donor, contact us and we will resolve it within 2 working days.

If you suspect fraudulent use of SKF's name or donation pages, report it immediately to sanatani@sanatankutumb.com.

Read alongside our Privacy Policy and the Transparency Log.